Communication Problems of Urban Transport Drivers with Head Office

One of the most important problems that drivers of a company that makes urban transportation by truck may encounter is communication problems. Various reasons are listed below.

Lack of communication tools: Drivers use communication tools such as radio or mobile phones to keep in touch with agents, dispatchers, or other team members. This has an effect that increases the communication traffic for both parties. The difficulty of managing the traffic density with this communication density of the drivers can also be a harbinger of unexpected accidents.

Poor Communication Channels: The organization may not have clear communication protocols, leading to misunderstandings and confusion between drivers and other team members. Increases phone traffic. It causes effects such as a wrong address, wrong route, heavy traffic route preference, and unnecessary waste of time. These effects reduce customer satisfaction.

Limited access to information: Drivers may not have access to real-time information about traffic, road conditions, or other important updates, making it difficult to plan their routes and schedules effectively.

These communication issues can cause delays, delivery errors, security hazards, and other issues that can affect the organization's performance and reputation. It is possible to solve all these problems with COREDINAT Transport. One unit of investment in digitalization is received as 80 units of savings.